Yoga Storage FAQs
Non-toxic luxury paper, recycled wood end caps, and 100% recycled wood fiber pulp core with gorgeous natural grain—every tube is unique! Learn more about our eco-friendly materials and manufacturing process.
Like fingerprints, there are no two Mache products identical in dimension, pattern layout and grain pattern. We take great care in sourcing and crafting our earth-friendly products from natural ingredients which leads to a uniquely delightful character from batch to batch.
Mache products are consciously handmade in the USA by a mission-driven, woman-owned small business. Each order is manufactured-on-demand which reduces our carbon footprint and material waste. Learn more about our commitment to Make More with Less.
Handmade just for you with love in Southern Oregon!
Standard shipping for Homi Mat Tube is 1-3 weeks.
Standard shipping for Homi Tube Hardware is 1-3 weeks.
Our products are one-of-a-kind and made-to-order, therefore we can not accept cancellations or exchanges. This policy is in line with one of our core values to reduce consumer waste and “Make More With Less”. That said, we encourage you to peruse the growing library of patterns available before selecting the design that best suits your unique style.
We limit returns as much as possible. Our intent is to encourage customers to research products extensively before submitting an order, so as to collectively decrease the overall environmental impact inherent to shipping. Our return policy is in line with one of our core values to “Choose Wisely” and encourage conscious consumerism.
At Mache, we obsessively assess the impact our company has on Earth. Just read these “return” statistics to see why we made it our mission to ship responsibly! Returns generate 5 billion pounds of landfill waste per year in the U.S. In the return process, trucks burn roughly 1.6 billion gallons of diesel fuel, which results in 15 million metric tons of carbon dioxide emissions. In 2017 alone, 11.3% of all purchases were returned, amounting to $380 billion worth of goods.
Mache does take responsibility for non-conforming products.
If your product arrives damaged, we will ask you to take a photo of the damage and will refund you for the product cost, but will not ask you to return the product for the reasons stated above.
If you receive the wrong product and notify us within three business days of the receipt of the product, we will send you a shipping label to return the product and either issue you a refund or send you the original product you ordered. If you received the product you ordered, but you decide you would rather have a different product, we will not accept a return, in this case.
If you receive a partial shipment and notify the company within three business days of receipt of the shipment, Mache will refund you for the quantity missing or ship out the missing product within a reasonable time period with standard delivery.
It is the responsibility of the customer to do all research to ensure that there are no surprises for shipping carriers when attempting delivery, especially when clearing international packages through customs. It is the customer’s full responsibility to understand their customs liability. For lost, misplaced, stolen, damaged, undeliverable (for any reason), or delayed, or returned by carrier(s), Mache cannot be held responsible or liable for any returns or refunds. The customer accepts full responsibility to file any claims with the carrier(s) for damaged, lost, stolen, or undeliverable packages. Mache is not responsible for mis-deliveries, carrier or custom’s errors, or incorrect shipping information.
Our products come pre-assembled. All accessories come with the appropriate hardware. We have freestanding solutions that make an impression without touching the walls, and our wall-mounted storage truly elevates your practice by lifting props off the floor and within arms reach.
All of our durable materials may be wiped clean with a damp cloth dipped in warm water. Blot dry with a soft, lint-free towel. The use of cleaner or heavy rubbing can cause pattern layer color to lift.
This is an indoor product. Edges of products may soften or darker with time. Think of this process as a natural patina. We recommend keeping your Mache products out of direct sunlight to avoid UV ray damage and away from liquid to prevent water damage.
Yes, we do offer Drop Ship opportunities! Click here to learn more and apply.
Mache's stellar team is here to support you. If you have any questions or concerns, please contact us. We appreciate your business and your commitment to shopping for a better world.
How can we ease your yoga storage woes?
Contact us or check out our frequently asked questions below to learn more about our yoga storage products, company, partnerships, wholesale options and more. We can't wait to hear from you!